Bring in your tickets.
Connect Jira, choose approved projects and collect a read-only snapshot. See when it was collected and what it covers.
For IT teams & managed service providersLess report prep.
Less report prep.
More time
for service.
Brightloop OpsPilot turns service desk tickets into a workload review, an action list, and a report for your team or client.
Spend less time assembling updates. Know which work needs attention.
Jira pilot available · No account needed for the demo
OPSPILOT / SERVICE REVIEWSAMPLE REPORT
Your weekly review.
Already taking shape.
TicketsReviewReport
Workflow illustration · not a performance chart
01 / Workload5 open · 3 in progress
02 / Needs attention2 tickets without an owner
03 / Next stepAgree ownership with the team
Evidence, a draft summary, and actions in one review.
Review your queueDraft the service updateTrack the agreed actions
One connected workflow.
A clearer conversation.
For the service lead preparing a weekly update or an MSP reporting to a client: bring workload, concerns and next steps together without starting from a blank document.
See what needs attention.
Review unassigned, inactive and overdue work. Use AI to draft a summary from aggregate workload counts, then check its suggestions.
Agree actions. Save the review.
Keep internal follow-ups alongside the findings. Prepare a service report for review before sharing with your team or client.
Where the value comes fromLess assembling.
Less assembling.
More reviewing.
The time-saving opportunity is less manual reporting and queue review. Use a pilot to compare your preparation time before and after OpsPilot.
We do not promise a fixed saving. The value depends on your workload, process and staff time recovered.
Discuss a pilot ↗Reduce report preparation
Bring workload counts, an AI-assisted draft and agreed follow-ups into one service review.
Focus the team's discussion
Start with tickets worth reviewing instead of searching the queue without a clear question.
Keep actions with their context
Track the follow-ups chosen from your findings, ready for the next review.
Available in the current pilotA useful starting point.
A useful starting point.
A clear path forward.
Start with Jira service reviews today. Policy checks and manually maintained asset records can add context. More ticketing connectors are in development.
Jira workload reviewConnection required
AI workload summariesDrafted on request
Follow-ups & service reportsInternal actions & saved drafts
Policies & assetsManual review tools
Does OpsPilot replace our ticketing system?
No. Keep your existing ticketing workflow. OpsPilot adds a review and reporting layer using selected data from the source system.
Does it change or resolve tickets?
The current integrations are read-only. Internal follow-ups do not change source tickets. Your team makes and carries out the decisions.
What does the AI receive?
Workload briefings send aggregate counts and fixed signal identifiers to Cloudflare Workers AI. Ticket titles, people, project names and credentials are excluded from that briefing input.
Can we use it for compliance?
Policy tools help record self-assessed coverage and gaps. They do not certify SOC 2 compliance or replace an independent assessment.
How do we get access?
The demo is open to explore. Live workspaces require an invited account. Contact hello@brightloop.com.au to discuss a pilot.
See the work. Choose the actions.
Prepare the report.
Explore sample tickets, a briefing, follow-ups and a report. No sign-up needed.
Explore the product demo ↗